Table of Content
Chapter 1 Call Center Outsourcing Market Overview 18
1.1 Product Overview and Scope of Call Center Outsourcing 18
1.2 Call Center Outsourcing Segment by Types (Product Category) 20
1.2.1 Global Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Comparison by Types (2014-2019) 20
1.2.2 Global Call Center Outsourcing Revenue Market Share (%) by Types in 2018 21
1.2.3 Service 22
1.2.4 Solution 23
1.3 Global Call Center Outsourcing Segment by Applications 24
1.3.1 Global Call Center Outsourcing Revenue (USD Million) Comparison by Applications (2014-2026) 24
1.3.2 Banking, Financial Services, and Insurance (BFSI) 26
1.3.3 Healthcare 27
1.3.4 Manufacturing 28
1.3.5 IT & Telecommunication 29
1.3.6 Retail 30
1.3.7 Others 31
1.4 Global Call Center Outsourcing Market by Regions (2014-2026) 32
1.4.1 Global Call Center Outsourcing Market Size and Growth Rate (%) Comparison by Regions (2014-2026) 32
1.4.2 North America Call Center Outsourcing Status and Prospect (2014-2026) 34
1.4.3 Europe Call Center Outsourcing Status and Prospect (2014-2026) 35
1.4.4 China Call Center Outsourcing Status and Prospect (2014-2026) 36
1.4.5 Japan Call Center Outsourcing Status and Prospect (2014-2026) 37
1.4.6 India Call Center Outsourcing Status and Prospect (2014-2026) 38
1.4.7 Southeast Asia Call Center Outsourcing Status and Prospect (2014-2026) 39
1.4.8 South America Call Center Outsourcing Status and Prospect (2014-2026) 40
1.4.9 Middle East & Africa Call Center Outsourcing Status and Prospect (2014-2026) 41
1.5 Global Call Center Outsourcing Market Size (2014-2026) 42
1.5.1 Global Call Center Outsourcing Revenue Status and Outlook (2014-2026) 42
Chapter 2 Global Call Center Outsourcing Market Competition by Manufacturers 43
2.1 Global Call Center Outsourcing Revenue and Share by Manufacturers (2013-2017) 43
Chapter 3 Company (Top Players) Profiles and Key Data 46
3.1 Xerox Corporation (Conduent Inc.) 46
3.1.1 Xerox Corporation (Conduent Inc.) Company Basic Information, Manufacturing Base, Sales Area and its Competitors 46
3.1.2 Business Segment/ Overview 47
3.1.3 Key Developments 50
3.1.4 Business Strategy 51
3.2 International Business Machines Corp. 52
3.2.1 International Business Machines Corp. Company Basic Information, Manufacturing Base, Sales Area and its Competitors 52
3.2.2 Business Segment/ Overview 53
3.2.3 Business Strategy 56
3.3 Accenture plc 57
3.3.1 Accenture plc Company Basic Information, Manufacturing Base, Sales Area and its Competitors 57
3.3.2 Business Segment/ Overview 58
3.3.3 Business Strategy 61
3.4 Infosys Limited 62
3.4.1 Infosys Limited Company Basic Information, Manufacturing Base, Sales Area and its Competitors 62
3.4.2 Business Segment/ Overview 63
3.4.3 Business Strategy 66
3.5 Five9, Inc. 67
3.5.1 Five9, Inc. Company Basic Information, Manufacturing Base, Sales Area and its Competitors 67
3.5.2 Business Segment/ Overview 68
3.5.3 Business Strategy 71
3.6 DATAMARK, Inc. 72
3.6.1 DATAMARK, Inc. Company Basic Information, Manufacturing Base, Sales Area and its Competitors 72
3.6.2 Business Segment/ Overview 73
3.6.3 Business Strategy 74
3.7 CGS 75
3.7.1 CGS Company Basic Information, Manufacturing Base, Sales Area and its Competitors 75
3.7.2 Business Segment/ Overview 76
3.7.3 Business Strategy 77
3.8 Infinit-O Global, Limited 78
3.8.1 Infinit-O Global, Limited Company Basic Information, Manufacturing Base, Sales Area and its Competitors 78
3.8.2 Business Segment/ Overview 79
3.8.3 Business Strategy 80
3.9 SITEL Worldwide Corp 81
3.9.1 SITEL Worldwide Corp Company Basic Information, Manufacturing Base, Sales Area and its Competitors 81
3.9.2 Business Segment/ Overview 82
3.9.3 Key Developments 83
3.9.4 Business Strategy 84
Chapter 4 Global Call Center Outsourcing Revenue by Regions (2014-2019) 85
4.1 Global Call Center Outsourcing Revenue and Market Share (%) by Regions (2014-2019) 85
Chapter 5 Global Call Center Outsourcing Revenue by Types 89
5.1 Global Call Center Outsourcing Revenue and Market Share (%) by Types (2014-2019) 89
Chapter 6 Global Call Center Outsourcing Market Analysis by Applications 92
6.1 Global Call Center Outsourcing Revenue (USD Million) and Market Share (%) by Applications (2014-2019) 92
6.2 Global Call Center Outsourcing Revenue Growth Rate by Applications (2014-2019) 96
Chapter 7 North America Call Center Outsourcing Market Development Status and Outlook 97
7.1 North America Call Center Outsourcing Market Size (2014-2019) 97
7.1.1 North America Call Center Outsourcing Market Size by Type (2014-2019) 98
7.2 North America Call Center Outsourcing Market Size (2014-2019) 99
7.2.1 North America Call Center Outsourcing Market Size by Application (2014-2019) 100
Chapter 8 Europe Call Center Outsourcing Market Development Status and Outlook 102
8.1 Europe Call Center Outsourcing Market Size (2014-2019) 102
8.1.1 Europe Call Center Outsourcing Market Size by Type (2014-2019) 103
8.2 Europe Call Center Outsourcing Market Size (2014-2019) 104
8.2.1 Europe Call Center Outsourcing Market Size by Application (2014-2019) 105
Chapter 9 China Call Center Outsourcing Market Development Status and Outlook 106
9.1 China Call Center Outsourcing Market Size (2014-2019) 106
9.1.1 China Call Center Outsourcing Market Size by Type (2014-2019) 107
9.2 China Call Center Outsourcing Market Size (2014-2019) 108
9.2.1 China Call Center Outsourcing Market Size by Application (2014-2019) 109
Chapter 10 Japan Call Center Outsourcing Market Development Status and Outlook 110
10.1 Japan Call Center Outsourcing Market Size (2014-2019) 110
10.1.1 Japan Call Center Outsourcing Market Size by Type (2014-2019) 111
10.2 Japan Call Center Outsourcing Market Size (2014-2019) 113
10.2.1 Japan Call Center Outsourcing Market Size by Application (2014-2019) 114
10.2.2 Japan Call Center Outsourcing Market Size by Application (2014-2019) 115
Chapter 11 India Call Center Outsourcing Market Development Status and Outlook 116
11.1 India Call Center Outsourcing Market Size (2014-2019) 116
11.1.1 India Call Center Outsourcing Market Size by Type (2014-2019) 117
11.2 India Call Center Outsourcing Market Size (2014-2019) 119
11.2.1 India Call Center Outsourcing Market Size by Application (2014-2019) 120
Chapter 12 Southeast Asia Call Center Outsourcing Market Development Status and Outlook 121
12.1 Southeast Asia Call Center Outsourcing Market Size (2014-2019) 121
12.1.1 Southeast Asia Call Center Outsourcing Market Size by Type (2014-2019) 122
12.2 Southeast Asia Call Center Outsourcing Market Size (2014-2019) 123
12.2.1 Southeast Asia Call Center Outsourcing Market Size by Application (2014-2019) 124
Chapter 13 South America Call Center Outsourcing Market Development Status and Outlook 125
13.1 South America Call Center Outsourcing Market Size (2014-2019) 125
13.1.1 South America Call Center Outsourcing Market Size by Type (2014-2019) 126
13.2 South America Call Center Outsourcing Market Size (2014-2019) 127
13.2.1 South America Call Center Outsourcing Market Size by Application (2014-2019) 128
Chapter 14 Middle East & Africa Call Center Outsourcing Market Development Status and Outlook 129
14.1 Middle East & Africa Call Center Outsourcing Market Size (2014-2019) 129
14.1.1 Middle East & Africa Call Center Outsourcing Market Size by Type (2014-2019) 130
14.2 Middle East & Africa Call Center Outsourcing Market Size (2014-2019) 131
14.2.1 Middle East & Africa Call Center Outsourcing Market Size by Application (2014-2019) 132
Chapter 15 Global Call Center Outsourcing Market Forecast (2019-2026) 134
15.1 Global Call Center Outsourcing Revenue Forecast (2019-2026) 134
15.1.1 Global Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 134
15.2 Global Call Center Outsourcing Revenue (USD Million) Forecast by Regions (2019-2026) 135
15.2.1 North America Call Center Outsourcing Revenue (USD Million) Forecast (2019-2026) 137
15.2.2 Europe Call Center Outsourcing Revenue (USD Million) Forecast (2019-2026) 138
15.2.3 China Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026) 139
15.2.4 Japan Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026) 140
15.2.5 India Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026) 141
15.2.6 Southeast Asia Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026) 142
15.2.7 South America Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026) 143
15.2.8 Middle East & Africa Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026) 144
15.3 Global Call Center Outsourcing Revenue Forecast by Type (2019-2026) 145
15.4 Global Call Center Outsourcing Revenue (USD Million) Forecast by Application (2019-2026) 147
Chapter 16 North America Call Center Outsourcing Market Development Status and Outlook 149
16.1 North America Call Center Outsourcing Market Size (2019-2026) 149
16.1.1 North America Call Center Outsourcing Market Size by Type (2019-2026) 150
16.2 North America Call Center Outsourcing Market Size (2019-2026) 151
16.2.1 North America Call Center Outsourcing Market Size by Application (2019-2026) 152
Chapter 17 Europe Call Center Outsourcing Market Development Status and Outlook 153
17.1 Europe Call Center Outsourcing Market Size (2019-2026) 153
17.1.1 Europe Call Center Outsourcing Market Size by Type (2019-2026) 154
17.2 Europe Call Center Outsourcing Market Size (2019-2026) 155
17.2.1 Europe Call Center Outsourcing Market Size by Application (2019-2026) 156
Chapter 18 China Call Center Outsourcing Market Development Status and Outlook 157
18.1 China Call Center Outsourcing Market Size (2019-2026) 157
18.1.1 China Call Center Outsourcing Market Size by Type (2019-2026) 158
18.2 China Call Center Outsourcing Market Size (2019-2026) 159
18.2.1 China Call Center Outsourcing Market Size by Application (2019-2026) 160
Chapter 19 Japan Call Center Outsourcing Market Development Status and Outlook 161
19.1 Japan Call Center Outsourcing Market Size (2019-2026) 161
19.1.1 Japan Call Center Outsourcing Market Size by Type (2019-2026) 162
19.2 Japan Call Center Outsourcing Market Size (2019-2026) 163
19.2.1 Japan Call Center Outsourcing Market Size by Application (2019-2026) 164
Chapter 20 India Call Center Outsourcing Market Development Status and Outlook 165
20.1 India Call Center Outsourcing Market Size (2019-2026) 165
20.1.1 India Call Center Outsourcing Market Size by Type (2019-2026) 166
20.2 India Call Center Outsourcing Market Size (2019-2026) 167
20.2.1 India Call Center Outsourcing Market Size by Application (2019-2026) 168
Chapter 21 Southeast Asia Call Center Outsourcing Market Development Status and Outlook 169
21.1 Southeast Asia Call Center Outsourcing Market Size (2019-2026) 169
21.1.1 Southeast Asia Call Center Outsourcing Market Size by Type (2019-2026) 170
21.2 Southeast Asia Call Center Outsourcing Market Size (2019-2026) 171
21.2.1 Southeast Asia Call Center Outsourcing Market Size by Application (2019-2026) 172
Chapter 22 South America Call Center Outsourcing Market Development Status and Outlook 173
22.1 South America Call Center Outsourcing Market Size (2019-2026) 173
22.1.1 South America Call Center Outsourcing Market Size by Type (2019-2026) 174
22.2 South America Call Center Outsourcing Market Size (2019-2026) 175
22.2.1 South America Call Center Outsourcing Market Size by Application (2019-2026) 176
Chapter 23 Middle East & Africa Call Center Outsourcing Market Development Status and Outlook 177
23.1 Middle East & Africa Call Center Outsourcing Market Size (2019-2026) 177
23.1.1 Middle East & Africa Call Center Outsourcing Market Size by Type (2019-2026) 178
23.2 Middle East & Africa Call Center Outsourcing Market Size (2019-2026) 179
23.2.1 Middle East & Africa Call Center Outsourcing Market Size by Application (2019-2026) 180
Chapter 24 Research Findings and Conclusion 181
List of Figures
FIG. 1 Product Picture of Call Center Outsourcing 19
FIG. 2 Global Call Center Outsourcing Revenue Market Share (%) by Types in 2018 21
FIG. 3 Global Service Market Revenue (USD Million) and Growth Rate (%), (2014 – 2026) 22
FIG. 4 Solution Market Revenue (USD Million) and Growth Rate (%), (2014 – 2026) 23
FIG. 5 Global Call Center Outsourcing Revenue (USD Million) Market Share (%) by Applications in 2018 25
FIG. 6 Global Call Center Outsourcing Market for Banking, Financial Services, and Insurance (BFSI) Consumption and Growth Rate (%), (2014 – 2026) 26
FIG. 7 Global Call Center Outsourcing Market for Healthcare Consumption and Growth Rate (%), (2014 to 2025) 27
FIG. 8 Global Call Center Outsourcing Market for Manufacturing Consumption and Growth Rate (%), (2014 to 2025) 28
FIG. 9 Global Call Center Outsourcing Market for IT & Telecommunication Consumption and Growth Rate (%), (2014 to 2025) 29
FIG. 10 Global Call Center Outsourcing Market for Retail Consumption and Growth Rate (%), (2014 to 2025) 30
FIG. 11 Global Call Center Outsourcing Market for Others Consumption and Growth Rate (%), (2014 to 2025) 31
FIG. 12 Global Call Center Outsourcing Market Size Comparison and Growth Rate (%) by Regions (2014-2026) 32
FIG. 13 North America Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026) 34
FIG. 14 Europe Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026) 35
FIG. 15 China Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026) 36
FIG. 16 Japan Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026) 37
FIG. 17 India Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026) 38
FIG. 18 Southeast Asia Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026) 39
FIG. 19 South America Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026) 40
FIG. 20 Middle East & Africa Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026) 41
FIG. 21 Global Call Center Outsourcing Revenue (USD Million) Status and Outlook (2014-2026) 42
FIG. 22 2018 Global Call Center Outsourcing Revenue Share by Manufacturers 45
FIG. 23 Xerox Corporation (Conduent Inc.) Revenue Market Share (%) (2014-2018) 49
FIG. 24 International Business Machines Corp. Revenue Market Share (%) (2014-2018) 55
FIG. 25 Accenture plc Revenue Market Share (%) (2014-2018) 60
FIG. 26 Infosys Limited Revenue Market Share (%) (2014-2018) 65
FIG. 27 Five9, Inc. Revenue Market Share (%) (2014-2018) 70
FIG. 28 Global Call Center Outsourcing Revenue Market Share (%) by Regions (2014-2019) 87
FIG. 29 Global Call Center Outsourcing Revenue Market Share (%) by Regions, 2018 88
FIG. 30 Revenue Share of Call Center Outsourcing by Types (2014-2019) 90
FIG. 31 2018 Revenue Market Share (%) of Call Center Outsourcing by Types 91
FIG. 32 Global Call Center Outsourcing Consumption Market Share (%) by Applications (2014-2019) 94
FIG. 33 Global Call Center Outsourcing Consumption Market Share (%) by Applications in 2018 95
FIG. 34 North America Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019) 97
FIG. 35 North America Call Center Outsourcing Market Size by Type 2018 98
FIG. 36 North America Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019) 99
FIG. 37 North America Call Center Outsourcing Market Size by Application 2018 101
FIG. 38 Europe Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019) 102
FIG. 39 Europe Call Center Outsourcing Market Size by Type 2018 103
FIG. 40 Europe Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019) 104
FIG. 41 Europe Call Center Outsourcing Market Size by Application 2018 105
FIG. 42 China Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019) 106
FIG. 43 China Call Center Outsourcing Market Size by Type 2018 107
FIG. 44 China Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019) 108
FIG. 45 China Call Center Outsourcing Market Size by Application 2018 109
FIG. 46 Japan Call Center Outsourcing Revenue Market Share (%) by Types (2014-2019) 110
FIG. 47 Japan Call Center Outsourcing Market Size by Type 2018 112
FIG. 48 Japan Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019) 113
FIG. 49 Japan Call Center Outsourcing Market Size by Application 2018 115
FIG. 50 India Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019) 116
FIG. 51 India Call Center Outsourcing Market Size by Type 2018 118
FIG. 52 India Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019) 119
FIG. 53 India Call Center Outsourcing Market Size by Application 2018 120
FIG. 54 Southeast Asia Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019) 121
FIG. 55 Southeast Asia Call Center Outsourcing Market Size by Type 2018 122
FIG. 56 Southeast Asia Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019) 123
FIG. 57 Southeast Asia Call Center Outsourcing Market Size by Application 2018 124
FIG. 58 South America Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019) 125
FIG. 59 South America Call Center Outsourcing Market Size by Type 2018 126
FIG. 60 South America Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019) 127
FIG. 61 South America Call Center Outsourcing Market Size by Application 2018 128
FIG. 62 Middle East & Africa Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019) 129
FIG. 63 Middle East & Africa Call Center Outsourcing Market Size by Type 2018 130
FIG. 64 Middle East & Africa Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019) 131
FIG. 65 Middle East & Africa Call Center Outsourcing Market Size by Application 2018 133
FIG. 66 Global Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 134
FIG. 67 Global Call Center Outsourcing Revenue Market Share (%) Forecast by Regions (2019-2026) 136
FIG. 68 North America Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 137
FIG. 69 Europe Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 138
FIG. 70 China Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 139
FIG. 71 Japan Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 140
FIG. 72 India Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 141
FIG. 73 Southeast Asia Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 142
FIG. 74 South America Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 143
FIG. 75 Middle East & Africa Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026) 144
FIG. 76 Global Call Center Outsourcing Revenue Market Share (%) Forecast by Type (2019-2026) 146
FIG. 77 Global Call Center Outsourcing Consumption Forecast by Application (2019-2026) 148
FIG. 78 North America Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026) 149
FIG. 79 North America Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026) 151
FIG. 80 Europe Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026) 153
FIG. 81 Europe Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026) 155
FIG. 82 China Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026) 157
FIG. 83 China Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026) 159
FIG. 84 Japan Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026) 161
FIG. 85 Japan Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026) 163
FIG. 86 India Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026) 165
FIG. 87 India Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026) 167
FIG. 88 Southeast Asia Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026) 169
FIG. 89 Southeast Asia Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026) 171
FIG. 90 South America Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026) 173
FIG. 91 South America Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026) 175
FIG. 92 Middle East & Africa Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026) 177
FIG. 93 Middle East & Africa Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026) 179
List of Tables
TABLE 1 Global Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Comparison by Types (2014-2019) 20
TABLE 2 Global Call Center Outsourcing Revenue (USD Million) Comparison by Applications (2014-2026) 24
TABLE 3 Call Center Outsourcing Market Revenue (USD Million) Comparison by Regions (2014-2026) 33
TABLE 4 Global Call Center Outsourcing Revenue (USD Million) by Manufacturers (2014-2018) 43
TABLE 5 Global Call Center Outsourcing Revenue Share by Manufacturers (2014-2018) 44
TABLE 6 Global Call Center Outsourcing Revenue Share by Manufacturers (2014-2018) 45
TABLE 7 Xerox Corporation (Conduent Inc.) Basic Information, Manufacturing Base, Sales Area and Its Competitors 46
TABLE 8 Xerox Corporation (Conduent Inc.) Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018) 48
TABLE 9 International Business Machines Corp. Basic Information, Manufacturing Base, Sales Area and Its Competitors 52
TABLE 10 International Business Machines Corp. Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018) 54
TABLE 11 Accenture plc Basic Information, Manufacturing Base, Sales Area and Its Competitors 57
TABLE 12 Accenture plc Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018) 59
TABLE 13 Infosys Limited Basic Information, Manufacturing Base, Sales Area and Its Competitors 62
TABLE 14 Infosys Limited Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018) 64
TABLE 15 Five9, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors 67
TABLE 16 Five9, Inc. Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018) 69
TABLE 17 DATAMARK, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors 72
TABLE 18 CGS Basic Information, Manufacturing Base, Sales Area and Its Competitors 75
TABLE 19 Infinit-O Global, Limited Basic Information, Manufacturing Base, Sales Area and Its Competitors 78
TABLE 20 SITEL Worldwide Corp Basic Information, Manufacturing Base, Sales Area and Its Competitors 81
TABLE 21 Global Call Center Outsourcing Revenue (USD Million) by Regions (2014-2019) 85
TABLE 22 Global Call Center Outsourcing Revenue Market Share (%) by Regions (2014-2019) 86
TABLE 23 Global Call Center Outsourcing Revenue (USD Million) by Types (2014-2019) 89
TABLE 24 Global Call Center Outsourcing Revenue Share (%) by Types (2014-2019) 89
TABLE 25 Global Call Center Outsourcing Revenue (USD Million) by Applications (2014-2019) 92
TABLE 26 Global Call Center Outsourcing Consumption Market Share (%) by Applications (2014-2019) 93
TABLE 27 Global Call Center Outsourcing Revenue Growth Rate by Applications (2014-2019) 96
TABLE 28 North America Call Center Outsourcing Market Size by Type (2014-2019) 98
TABLE 29 North America Call Center Outsourcing Market Size by Application (2014-2019) 100
TABLE 30 Europe Call Center Outsourcing Market Size by Type (2014-2019) 103
TABLE 31 Europe Call Center Outsourcing Market Size by Application (2014-2019) 105
TABLE 32 China Call Center Outsourcing Market Size by Type (2014-2019) 107
TABLE 33 China Call Center Outsourcing Market Size by Application (2014-2019) 109
TABLE 34 Japan Call Center Outsourcing Market Size by Type (2014-2019) 111
TABLE 35 Japan Call Center Outsourcing Market Size by Application (2014-2019) 114
TABLE 36 India Call Center Outsourcing Market Size by Type (2014-2019) 117
TABLE 37 India Call Center Outsourcing Market Size by Application (2014-2019) 120
TABLE 38 Southeast Asia Call Center Outsourcing Market Size by Type (2014-2019) 122
TABLE 39 Southeast Asia Call Center Outsourcing Market Size by Application (2014-2019) 124
TABLE 40 South America Call Center Outsourcing Market Size by Type (2014-2019) 126
TABLE 41 South America Call Center Outsourcing Market Size by Application (2014-2019) 128
TABLE 42 Middle East & Africa Call Center Outsourcing Market Size by Type (2014-2019) 130
TABLE 43 Middle East & Africa Call Center Outsourcing Market Size by Application (2014-2019) 132
TABLE 44 Global Call Center Outsourcing Revenue (USD Million) Forecast by Regions (2019-2026) 135
TABLE 45 Global Call Center Outsourcing Revenue (USD Million) Forecast by Type (2019-2026) 145
TABLE 46 Global Call Center Outsourcing Revenue (USD Million) Forecast by Application (2019-2026) 147
TABLE 47 North America Call Center Outsourcing Market Size by Type (2019-2026) 150
TABLE 48 North America Call Center Outsourcing Market Size by Application (2019-2026) 152
TABLE 49 Europe Call Center Outsourcing Market Size by Type (2019-2026) 154
TABLE 50 Europe Call Center Outsourcing Market Size by Application (2019-2026) 156
TABLE 51 China Call Center Outsourcing Market Size by Type (2019-2026) 158
TABLE 52 China Call Center Outsourcing Market Size by Application (2019-2026) 160
TABLE 53 Japan Call Center Outsourcing Market Size by Type (2019-2026) 162
TABLE 54 Japan Call Center Outsourcing Market Size by Application (2019-2026) 164
TABLE 55 India Call Center Outsourcing Market Size by Type (20142019) 166
TABLE 56 India Call Center Outsourcing Market Size by Application (2019-2026) 168
TABLE 57 Southeast Asia Call Center Outsourcing Market Size by Type (2019-2026) 170
TABLE 58 Southeast Asia Call Center Outsourcing Market Size by Application (2019-2026) 172
TABLE 59 South America Call Center Outsourcing Market Size by Type (2019-2026) 174
TABLE 60 South America Call Center Outsourcing Market Size by Application (2019-2026) 176
TABLE 61 Middle East & Africa Call Center Outsourcing Market Size by Type (2019-2026) 178
TABLE 62 Middle East & Africa Call Center Outsourcing Market Size by Application (2019-2026) 180