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Global Call Center Outsourcing Market by Product Type (Service and Solution) and by End-Users/Application (Banking, Financial Services, and Insurance (BFSI), Healthcare, Manufacturing, IT & Telecommunication, Retail and Others.) Global Market Share, Forecast Data, In-Depth Analysis, and Detailed Overview, and Forecast, 2014 – 2026

 Report Code
 Category
 Published Date
 Pages
 Format
PM-1009
Software and Services
20 January 2020
181
PDF
Press Release

Global call center outsourcing market report offers in-depth insights, revenue details, and other vital information regarding the global call center outsourcing market, and the various trends, drivers, restraints, opportunities, and threats in the target market till year 2026. Hence, it covers the impact of these drivers and restraints on demand for this market during the forecast period. The report also includes PEST analysis, Porter’s Five Forces analysis, and opportunity map analysis for in-depth understanding of the market.

It provides historical data along with future forecast as well as detailed analysis of market on a global, regional and country level. Call center outsourcing market research report comprises insightful and detailed information regarding the various key players involved in the global call center outsourcing market along with their financials, technological innovations, key developments, apart from future strategies, SWOT analysis, acquisitions & mergers, and market footprint.

The report on call center outsourcing market provides a decisive view of the global call center outsourcing market by segmenting it in terms of product type and applications. These segments have been analyzed based on present and future trends. Regional segmentation includes the current and forecasted demand in North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. The report also covers demand for individual end-user segments in all the regions.

Call center outsourcing market research report also includes manufacturing process along with shipment, price, revenue, gross profit, potential, interview records, business distribution, etc. This enables users to get complete scenario of competitive analysis of the market.

Highlights of the report:
  • A complete backdrop analysis, which includes an assessment of the parent market
  • Important changes in market dynamics
  • Market segmentation up to the second or third level
  • Historical, current, and projected size of the market from the standpoint of both value and volume
  • Reporting and evaluation of recent industry developments
  • Market shares and strategies of key players
  • Emerging niche segments and regional markets
Market Segmentation:

Segmentation by Type:
  • Service
  • Solution
Segmentation by Application:
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Manufacturing
  • IT & Telecommunication
  • Retail
  • Others
Market, By Regions:
  • North America (the United States, Canada, and Mexico)
  • Europe (Germany, UK, France, Italy, and Russia, etc.)
  • Asia-Pacific (China, Japan, ASEAN, India, and Korea)
  • The Middle East and Africa (UAE, Egypt, South Africa, Saudi Arabia)
  • South America (Brazil, Chile, Peru, and Argentina)
Scope of Call Center Outsourcing Market Report:

Report provides factors that are contributing to and influencing the expansion of the global call center outsourcing market. It projects the market assessment for the predicted time. It also provides various drivers that are boosting the market. Moreover, the major product type and segments are covered with their complete analysis in the report. Applications with different segment are overviewed in the report. In addition, an in-house study has been made of the global economic conditions and other economic indicators and factors to assess their respective impact on the market historically, as well as the current impact in order to make informed forecasts about the scenarios in future.
 

Table of Content

Chapter 1    Call Center Outsourcing Market Overview    18
1.1    Product Overview and Scope of Call Center Outsourcing    18
1.2    Call Center Outsourcing Segment by Types (Product Category)    20
    1.2.1    Global Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Comparison by Types (2014-2019)    20
    1.2.2    Global Call Center Outsourcing Revenue Market Share (%) by Types in 2018    21
    1.2.3    Service    22
    1.2.4    Solution    23
1.3    Global Call Center Outsourcing Segment by Applications    24
    1.3.1    Global Call Center Outsourcing Revenue (USD Million) Comparison by Applications (2014-2026)    24
    1.3.2    Banking, Financial Services, and Insurance (BFSI)    26
    1.3.3    Healthcare    27
    1.3.4    Manufacturing    28
    1.3.5    IT & Telecommunication    29
    1.3.6    Retail    30
    1.3.7    Others    31
1.4    Global Call Center Outsourcing Market by Regions (2014-2026)    32
    1.4.1    Global Call Center Outsourcing Market Size and Growth Rate (%) Comparison by Regions (2014-2026)    32
    1.4.2    North America Call Center Outsourcing Status and Prospect (2014-2026)    34
    1.4.3    Europe Call Center Outsourcing Status and Prospect (2014-2026)    35
    1.4.4    China Call Center Outsourcing Status and Prospect (2014-2026)    36
    1.4.5    Japan Call Center Outsourcing Status and Prospect (2014-2026)    37
    1.4.6    India Call Center Outsourcing Status and Prospect (2014-2026)    38
    1.4.7    Southeast Asia Call Center Outsourcing Status and Prospect (2014-2026)    39
    1.4.8    South America Call Center Outsourcing Status and Prospect (2014-2026)    40
    1.4.9    Middle East & Africa Call Center Outsourcing Status and Prospect (2014-2026)    41
1.5    Global Call Center Outsourcing Market Size (2014-2026)    42
    1.5.1    Global Call Center Outsourcing Revenue Status and Outlook (2014-2026)    42
    
Chapter 2    Global Call Center Outsourcing Market Competition by Manufacturers    43
    2.1    Global Call Center Outsourcing Revenue and Share by Manufacturers (2013-2017)    43
    
Chapter 3    Company (Top Players) Profiles and Key Data    46
3.1    Xerox Corporation (Conduent Inc.)    46
    3.1.1    Xerox Corporation (Conduent Inc.) Company Basic Information, Manufacturing Base, Sales Area and its Competitors    46
    3.1.2    Business Segment/ Overview    47
    3.1.3    Key Developments    50
    3.1.4    Business Strategy    51
3.2    International Business Machines Corp.    52
    3.2.1    International Business Machines Corp. Company Basic Information, Manufacturing Base, Sales Area and its Competitors    52
    3.2.2    Business Segment/ Overview    53
    3.2.3    Business Strategy    56
3.3    Accenture plc    57
    3.3.1    Accenture plc Company Basic Information, Manufacturing Base, Sales Area and its Competitors    57
    3.3.2    Business Segment/ Overview    58
    3.3.3    Business Strategy    61
3.4    Infosys Limited    62
    3.4.1    Infosys Limited Company Basic Information, Manufacturing Base, Sales Area and its Competitors    62
    3.4.2    Business Segment/ Overview    63
    3.4.3    Business Strategy    66
3.5    Five9, Inc.    67
    3.5.1    Five9, Inc. Company Basic Information, Manufacturing Base, Sales Area and its Competitors    67
    3.5.2    Business Segment/ Overview    68
    3.5.3    Business Strategy    71
3.6    DATAMARK, Inc.    72
    3.6.1    DATAMARK, Inc. Company Basic Information, Manufacturing Base, Sales Area and its Competitors    72
    3.6.2    Business Segment/ Overview    73
    3.6.3    Business Strategy    74
3.7    CGS    75
    3.7.1    CGS Company Basic Information, Manufacturing Base, Sales Area and its Competitors    75
    3.7.2    Business Segment/ Overview    76
    3.7.3    Business Strategy    77
3.8    Infinit-O Global, Limited    78
    3.8.1    Infinit-O Global, Limited Company Basic Information, Manufacturing Base, Sales Area and its Competitors    78
    3.8.2    Business Segment/ Overview    79
    3.8.3    Business Strategy    80
3.9    SITEL Worldwide Corp    81
    3.9.1    SITEL Worldwide Corp Company Basic Information, Manufacturing Base, Sales Area and its Competitors    81
    3.9.2    Business Segment/ Overview    82
    3.9.3    Key Developments    83
    3.9.4    Business Strategy    84
    
Chapter 4    Global Call Center Outsourcing Revenue by Regions (2014-2019)    85
4.1    Global Call Center Outsourcing Revenue and Market Share (%) by Regions (2014-2019)    85

Chapter 5    Global Call Center Outsourcing Revenue by Types    89
5.1    Global Call Center Outsourcing Revenue and Market Share (%) by Types (2014-2019)    89

Chapter 6    Global Call Center Outsourcing Market Analysis by Applications    92
6.1    Global Call Center Outsourcing Revenue (USD Million) and Market Share (%) by Applications (2014-2019)    92
6.2    Global Call Center Outsourcing Revenue Growth Rate by Applications (2014-2019)    96

Chapter 7    North America Call Center Outsourcing Market Development Status and Outlook    97
7.1    North America Call Center Outsourcing Market Size (2014-2019)    97
    7.1.1    North America Call Center Outsourcing Market Size by Type (2014-2019)    98
7.2    North America Call Center Outsourcing Market Size (2014-2019)    99
    7.2.1    North America Call Center Outsourcing Market Size by Application (2014-2019)    100
    
Chapter 8    Europe Call Center Outsourcing Market Development Status and Outlook    102
8.1    Europe Call Center Outsourcing Market Size (2014-2019)    102
    8.1.1    Europe Call Center Outsourcing Market Size by Type (2014-2019)    103
8.2    Europe Call Center Outsourcing Market Size (2014-2019)    104
    8.2.1    Europe Call Center Outsourcing Market Size by Application (2014-2019)    105
    
Chapter 9    China Call Center Outsourcing Market Development Status and Outlook    106
9.1    China Call Center Outsourcing Market Size (2014-2019)    106
    9.1.1    China Call Center Outsourcing Market Size by Type (2014-2019)    107
9.2    China Call Center Outsourcing Market Size (2014-2019)    108
    9.2.1    China Call Center Outsourcing Market Size by Application (2014-2019)    109
    
Chapter 10    Japan Call Center Outsourcing Market Development Status and Outlook    110
10.1    Japan Call Center Outsourcing Market Size (2014-2019)    110
    10.1.1    Japan Call Center Outsourcing Market Size by Type (2014-2019)    111
10.2    Japan Call Center Outsourcing Market Size (2014-2019)    113
    10.2.1    Japan Call Center Outsourcing Market Size by Application (2014-2019)    114
    10.2.2    Japan Call Center Outsourcing Market Size by Application (2014-2019)    115
    
Chapter 11    India Call Center Outsourcing Market Development Status and Outlook    116
11.1    India Call Center Outsourcing Market Size (2014-2019)    116
    11.1.1    India Call Center Outsourcing Market Size by Type (2014-2019)    117
11.2    India Call Center Outsourcing Market Size (2014-2019)    119
    11.2.1    India Call Center Outsourcing Market Size by Application (2014-2019)    120
    
Chapter 12    Southeast Asia Call Center Outsourcing Market Development Status and Outlook    121
12.1    Southeast Asia Call Center Outsourcing Market Size (2014-2019)    121
    12.1.1    Southeast Asia Call Center Outsourcing Market Size by Type (2014-2019)    122
12.2    Southeast Asia Call Center Outsourcing Market Size (2014-2019)    123
    12.2.1    Southeast Asia Call Center Outsourcing Market Size by Application (2014-2019)    124
    
Chapter 13    South America Call Center Outsourcing Market Development Status and Outlook    125
13.1    South America Call Center Outsourcing Market Size (2014-2019)    125
    13.1.1    South America Call Center Outsourcing Market Size by Type (2014-2019)    126
13.2    South America Call Center Outsourcing Market Size (2014-2019)    127
    13.2.1    South America Call Center Outsourcing Market Size by Application (2014-2019)    128
    
Chapter 14    Middle East & Africa Call Center Outsourcing Market Development Status and Outlook    129
14.1    Middle East & Africa Call Center Outsourcing Market Size (2014-2019)    129
    14.1.1    Middle East & Africa Call Center Outsourcing Market Size by Type (2014-2019)    130
14.2    Middle East & Africa Call Center Outsourcing Market Size (2014-2019)    131
    14.2.1    Middle East & Africa Call Center Outsourcing Market Size by Application (2014-2019)    132
    
Chapter 15    Global Call Center Outsourcing Market Forecast (2019-2026)    134
15.1    Global Call Center Outsourcing Revenue Forecast (2019-2026)    134
    15.1.1    Global Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    134
15.2    Global Call Center Outsourcing Revenue (USD Million) Forecast by Regions (2019-2026)    135
    15.2.1    North America Call Center Outsourcing Revenue (USD Million) Forecast (2019-2026)    137
    15.2.2    Europe Call Center Outsourcing Revenue (USD Million) Forecast (2019-2026)    138
    15.2.3    China Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026)    139
    15.2.4    Japan Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026)    140
    15.2.5    India Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026)    141
    15.2.6    Southeast Asia Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026)    142
    15.2.7    South America Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026)    143
    15.2.8    Middle East & Africa Call Center Outsourcing and Revenue (USD Million) Forecast (2019-2026)    144
15.3    Global Call Center Outsourcing Revenue Forecast by Type (2019-2026)    145
15.4    Global Call Center Outsourcing Revenue (USD Million) Forecast by Application (2019-2026)    147

Chapter 16    North America Call Center Outsourcing Market Development Status and Outlook    149
16.1    North America Call Center Outsourcing Market Size (2019-2026)    149
    16.1.1    North America Call Center Outsourcing Market Size by Type (2019-2026)    150
16.2    North America Call Center Outsourcing Market Size (2019-2026)    151
    16.2.1    North America Call Center Outsourcing Market Size by Application (2019-2026)    152
    
Chapter 17    Europe Call Center Outsourcing Market Development Status and Outlook    153
17.1    Europe Call Center Outsourcing Market Size (2019-2026)    153
    17.1.1    Europe Call Center Outsourcing Market Size by Type (2019-2026)    154
17.2    Europe Call Center Outsourcing Market Size (2019-2026)    155
    17.2.1    Europe Call Center Outsourcing Market Size by Application (2019-2026)    156
    
Chapter 18    China Call Center Outsourcing Market Development Status and Outlook    157
18.1    China Call Center Outsourcing Market Size (2019-2026)    157
    18.1.1    China Call Center Outsourcing Market Size by Type (2019-2026)    158
18.2    China Call Center Outsourcing Market Size (2019-2026)    159
    18.2.1    China Call Center Outsourcing Market Size by Application (2019-2026)    160
    
Chapter 19    Japan Call Center Outsourcing Market Development Status and Outlook    161
19.1    Japan Call Center Outsourcing Market Size (2019-2026)    161
    19.1.1    Japan Call Center Outsourcing Market Size by Type (2019-2026)    162
19.2    Japan Call Center Outsourcing Market Size (2019-2026)    163
    19.2.1    Japan Call Center Outsourcing Market Size by Application (2019-2026)    164
    
Chapter 20    India Call Center Outsourcing Market Development Status and Outlook    165
20.1    India Call Center Outsourcing Market Size (2019-2026)    165
    20.1.1    India Call Center Outsourcing Market Size by Type (2019-2026)    166
20.2    India Call Center Outsourcing Market Size (2019-2026)    167
    20.2.1    India Call Center Outsourcing Market Size by Application (2019-2026)    168
    
Chapter 21    Southeast Asia Call Center Outsourcing Market Development Status and Outlook    169
21.1    Southeast Asia Call Center Outsourcing Market Size (2019-2026)    169
    21.1.1    Southeast Asia Call Center Outsourcing Market Size by Type (2019-2026)    170
21.2    Southeast Asia Call Center Outsourcing Market Size (2019-2026)    171
    21.2.1    Southeast Asia Call Center Outsourcing Market Size by Application (2019-2026)    172
    
Chapter 22    South America Call Center Outsourcing Market Development Status and Outlook    173
22.1    South America Call Center Outsourcing Market Size (2019-2026)    173
    22.1.1    South America Call Center Outsourcing Market Size by Type (2019-2026)    174
22.2    South America Call Center Outsourcing Market Size (2019-2026)    175
    22.2.1    South America Call Center Outsourcing Market Size by Application (2019-2026)    176
    
Chapter 23    Middle East & Africa Call Center Outsourcing Market Development Status and Outlook    177
23.1    Middle East & Africa Call Center Outsourcing Market Size (2019-2026)    177
    23.1.1    Middle East & Africa Call Center Outsourcing Market Size by Type (2019-2026)    178
23.2    Middle East & Africa Call Center Outsourcing Market Size (2019-2026)    179
    23.2.1    Middle East & Africa Call Center Outsourcing Market Size by Application (2019-2026)    180
    
Chapter 24    Research Findings and Conclusion    181

List of Figures

FIG. 1    Product Picture of Call Center Outsourcing    19
FIG. 2    Global Call Center Outsourcing Revenue Market Share (%) by Types in 2018    21
FIG. 3    Global Service Market Revenue (USD Million) and Growth Rate (%), (2014 – 2026)    22
FIG. 4    Solution Market Revenue (USD Million) and Growth Rate (%), (2014 – 2026)    23
FIG. 5    Global Call Center Outsourcing Revenue (USD Million) Market Share (%) by Applications in 2018    25
FIG. 6    Global Call Center Outsourcing Market for Banking, Financial Services, and Insurance (BFSI) Consumption and Growth Rate (%), (2014 – 2026)    26
FIG. 7    Global Call Center Outsourcing Market for Healthcare Consumption and Growth Rate (%), (2014 to 2025)    27
FIG. 8    Global Call Center Outsourcing Market for Manufacturing Consumption and Growth Rate (%), (2014 to 2025)    28
FIG. 9    Global Call Center Outsourcing Market for IT & Telecommunication Consumption and Growth Rate (%), (2014 to 2025)    29
FIG. 10    Global Call Center Outsourcing Market for Retail Consumption and Growth Rate (%), (2014 to 2025)    30
FIG. 11    Global Call Center Outsourcing Market for Others Consumption and Growth Rate (%), (2014 to 2025)    31
FIG. 12    Global Call Center Outsourcing Market Size Comparison and Growth Rate (%) by Regions (2014-2026)    32
FIG. 13    North America Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026)    34
FIG. 14    Europe Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026)    35
FIG. 15    China Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026)    36
FIG. 16    Japan Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026)    37
FIG. 17    India Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026)    38
FIG. 18    Southeast Asia Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026)    39
FIG. 19    South America Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026)    40
FIG. 20    Middle East & Africa Call Center Outsourcing Revenue (USD Million) and Growth Rate (2014-2026)    41
FIG. 21    Global Call Center Outsourcing Revenue (USD Million) Status and Outlook (2014-2026)    42
FIG. 22    2018 Global Call Center Outsourcing Revenue Share by Manufacturers    45
FIG. 23    Xerox Corporation (Conduent Inc.) Revenue Market Share (%) (2014-2018)    49
FIG. 24    International Business Machines Corp. Revenue Market Share (%) (2014-2018)    55
FIG. 25    Accenture plc Revenue Market Share (%) (2014-2018)    60
FIG. 26    Infosys Limited Revenue Market Share (%) (2014-2018)    65
FIG. 27    Five9, Inc. Revenue Market Share (%) (2014-2018)    70
FIG. 28    Global Call Center Outsourcing Revenue Market Share (%) by Regions (2014-2019)    87
FIG. 29    Global Call Center Outsourcing Revenue Market Share (%) by Regions, 2018    88
FIG. 30    Revenue Share of Call Center Outsourcing by Types (2014-2019)    90
FIG. 31    2018 Revenue Market Share (%) of Call Center Outsourcing by Types    91
FIG. 32    Global Call Center Outsourcing Consumption Market Share (%) by Applications (2014-2019)    94
FIG. 33    Global Call Center Outsourcing Consumption Market Share (%) by Applications in 2018    95
FIG. 34    North America Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019)    97
FIG. 35    North America Call Center Outsourcing Market Size by Type 2018    98
FIG. 36    North America Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019)    99
FIG. 37    North America Call Center Outsourcing Market Size by Application 2018    101
FIG. 38    Europe Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019)    102
FIG. 39    Europe Call Center Outsourcing Market Size by Type 2018    103
FIG. 40    Europe Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019)    104
FIG. 41    Europe Call Center Outsourcing Market Size by Application 2018    105
FIG. 42    China Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019)    106
FIG. 43    China Call Center Outsourcing Market Size by Type 2018    107
FIG. 44    China Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019)    108
FIG. 45    China  Call Center Outsourcing Market Size by Application 2018    109
FIG. 46    Japan Call Center Outsourcing Revenue Market Share (%) by Types (2014-2019)    110
FIG. 47    Japan Call Center Outsourcing Market Size by Type 2018    112
FIG. 48    Japan Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019)    113
FIG. 49    Japan Call Center Outsourcing Market Size by Application 2018    115
FIG. 50    India Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019)    116
FIG. 51    India Call Center Outsourcing Market Size by Type 2018    118
FIG. 52    India Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019)    119
FIG. 53    India Call Center Outsourcing Market Size by Application 2018    120
FIG. 54    Southeast Asia Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019)    121
FIG. 55    Southeast Asia Call Center Outsourcing Market Size by Type 2018    122
FIG. 56    Southeast Asia Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019)    123
FIG. 57    Southeast Asia Call Center Outsourcing Market Size by Application 2018    124
FIG. 58    South America Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019)    125
FIG. 59    South America Call Center Outsourcing Market Size by Type 2018    126
FIG. 60    South America Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019)    127
FIG. 61    South America Call Center Outsourcing Market Size by Application 2018    128
FIG. 62    Middle East & Africa Call Center Outsourcing Revenue Market Share (%) by Type (2014-2019)    129
FIG. 63    Middle East & Africa Call Center Outsourcing Market Size by Type 2018    130
FIG. 64    Middle East & Africa Call Center Outsourcing Revenue Market Share (%) by Application (2014-2019)    131
FIG. 65    Middle East & Africa Call Center Outsourcing Market Size by Application 2018    133
FIG. 66    Global Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    134
FIG. 67    Global Call Center Outsourcing Revenue Market Share (%) Forecast by Regions (2019-2026)    136
FIG. 68    North America Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    137
FIG. 69    Europe Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    138
FIG. 70    China Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    139
FIG. 71    Japan Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    140
FIG. 72    India Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    141
FIG. 73    Southeast Asia Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    142
FIG. 74    South America Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    143
FIG. 75    Middle East & Africa Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Forecast (2019-2026)    144
FIG. 76    Global Call Center Outsourcing Revenue Market Share (%) Forecast by Type (2019-2026)    146
FIG. 77    Global Call Center Outsourcing Consumption Forecast by Application (2019-2026)    148
FIG. 78    North America Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026)    149
FIG. 79    North America Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026)    151
FIG. 80    Europe Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026)    153
FIG. 81    Europe Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026)    155
FIG. 82    China Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026)    157
FIG. 83    China Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026)    159
FIG. 84    Japan Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026)    161
FIG. 85    Japan Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026)    163
FIG. 86    India Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026)    165
FIG. 87    India Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026)    167
FIG. 88    Southeast Asia Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026)    169
FIG. 89    Southeast Asia Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026)    171
FIG. 90    South America Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026)    173
FIG. 91    South America Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026)    175
FIG. 92    Middle East & Africa Call Center Outsourcing Revenue Market Share (%) by Type (2019-2026)    177
FIG. 93    Middle East & Africa Call Center Outsourcing Revenue Market Share (%) by Application (2019-2026)    179

List of Tables

TABLE 1    Global Call Center Outsourcing Revenue (USD Million) and Growth Rate (%) Comparison by Types (2014-2019)    20
TABLE 2    Global Call Center Outsourcing Revenue (USD Million) Comparison by Applications (2014-2026)    24
TABLE 3    Call Center Outsourcing Market Revenue (USD Million) Comparison by Regions (2014-2026)    33
TABLE 4    Global Call Center Outsourcing Revenue (USD Million) by Manufacturers (2014-2018)    43
TABLE 5    Global Call Center Outsourcing Revenue Share by Manufacturers (2014-2018)    44
TABLE 6    Global Call Center Outsourcing Revenue Share by Manufacturers (2014-2018)    45
TABLE 7    Xerox Corporation (Conduent Inc.) Basic Information, Manufacturing Base, Sales Area and Its Competitors    46
TABLE 8    Xerox Corporation (Conduent Inc.) Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018)    48
TABLE 9    International Business Machines Corp. Basic Information, Manufacturing Base, Sales Area and Its Competitors    52
TABLE 10    International Business Machines Corp. Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018)    54
TABLE 11    Accenture plc Basic Information, Manufacturing Base, Sales Area and Its Competitors    57
TABLE 12    Accenture plc Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018)    59
TABLE 13    Infosys Limited Basic Information, Manufacturing Base, Sales Area and Its Competitors    62
TABLE 14    Infosys Limited Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018)    64
TABLE 15    Five9, Inc. Basic Information, Manufacturing Base, Sales Area and Its   Competitors    67
TABLE 16    Five9, Inc. Revenue (USD Million), Gross Margin (%) and Market Share (%) (2014-2018)    69
TABLE 17    DATAMARK, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors    72
TABLE 18    CGS Basic Information, Manufacturing Base, Sales Area and Its Competitors    75
TABLE 19    Infinit-O Global, Limited Basic Information, Manufacturing Base, Sales Area and Its Competitors    78
TABLE 20    SITEL Worldwide Corp Basic Information, Manufacturing Base, Sales Area and Its Competitors    81
TABLE 21    Global Call Center Outsourcing Revenue (USD Million) by Regions (2014-2019)    85
TABLE 22    Global Call Center Outsourcing Revenue Market Share (%) by Regions (2014-2019)    86
TABLE 23    Global Call Center Outsourcing Revenue (USD Million) by Types (2014-2019)    89
TABLE 24    Global Call Center Outsourcing Revenue Share (%) by Types (2014-2019)    89
TABLE 25    Global Call Center Outsourcing Revenue (USD Million) by Applications (2014-2019)    92
TABLE 26    Global Call Center Outsourcing Consumption Market Share (%) by Applications (2014-2019)    93
TABLE 27    Global Call Center Outsourcing Revenue Growth Rate by Applications (2014-2019)    96
TABLE 28    North America Call Center Outsourcing Market Size by Type (2014-2019)    98
TABLE 29    North America Call Center Outsourcing Market Size by Application (2014-2019)    100
TABLE 30    Europe Call Center Outsourcing Market Size by Type (2014-2019)    103
TABLE 31    Europe Call Center Outsourcing Market Size by Application (2014-2019)    105
TABLE 32    China Call Center Outsourcing Market Size by Type (2014-2019)    107
TABLE 33    China Call Center Outsourcing Market Size by Application (2014-2019)    109
TABLE 34    Japan Call Center Outsourcing Market Size by Type (2014-2019)    111
TABLE 35    Japan Call Center Outsourcing Market Size by Application (2014-2019)    114
TABLE 36    India Call Center Outsourcing Market Size by Type (2014-2019)    117
TABLE 37    India Call Center Outsourcing Market Size by Application (2014-2019)    120
TABLE 38    Southeast Asia Call Center Outsourcing Market Size by Type (2014-2019)    122
TABLE 39    Southeast Asia Call Center Outsourcing Market Size by Application (2014-2019)    124
TABLE 40    South America Call Center Outsourcing Market Size by Type (2014-2019)    126
TABLE 41    South America Call Center Outsourcing Market Size by Application (2014-2019)    128
TABLE 42    Middle East & Africa Call Center Outsourcing Market Size by Type (2014-2019)    130
TABLE 43    Middle East & Africa Call Center Outsourcing Market Size by Application (2014-2019)    132
TABLE 44    Global Call Center Outsourcing Revenue (USD Million) Forecast by Regions (2019-2026)    135
TABLE 45    Global Call Center Outsourcing Revenue (USD Million) Forecast by Type (2019-2026)    145
TABLE 46    Global Call Center Outsourcing Revenue (USD Million) Forecast by Application (2019-2026)    147
TABLE 47    North America Call Center Outsourcing Market Size by Type (2019-2026)    150
TABLE 48    North America Call Center Outsourcing Market Size by Application (2019-2026)    152
TABLE 49    Europe Call Center Outsourcing Market Size by Type (2019-2026)    154
TABLE 50    Europe Call Center Outsourcing Market Size by Application (2019-2026)    156
TABLE 51    China Call Center Outsourcing Market Size by Type (2019-2026)    158
TABLE 52    China Call Center Outsourcing Market Size by Application (2019-2026)    160
TABLE 53    Japan Call Center Outsourcing Market Size by Type (2019-2026)    162
TABLE 54    Japan Call Center Outsourcing Market Size by Application (2019-2026)    164
TABLE 55    India Call Center Outsourcing Market Size by Type (20142019)    166
TABLE 56    India Call Center Outsourcing Market Size by Application (2019-2026)    168
TABLE 57    Southeast Asia Call Center Outsourcing Market Size by Type (2019-2026)    170
TABLE 58    Southeast Asia Call Center Outsourcing Market Size by Application (2019-2026)    172
TABLE 59    South America Call Center Outsourcing Market Size by Type (2019-2026)    174
TABLE 60    South America Call Center Outsourcing Market Size by Application (2019-2026)    176
TABLE 61    Middle East & Africa Call Center Outsourcing Market Size by Type (2019-2026)    178
TABLE 62    Middle East & Africa Call Center Outsourcing Market Size by Application (2019-2026)    180


 

It is crucial for any organization to offer better customer support services and to maintain good relationship with the customers to stay in competition and to ensure revenue growth. The call centers act as a central point in any organization from where all customer’s quires are resolved and contact are managed. Organizations assigns their call center outsourcing services to another company by signing an agreement between them and hire qualified, professionally skilled and experienced staff to handle these customer services. Companies in the market have started call center outsourcing services to improve the revenue growth and if company is maintaining the call center facility in-house then they need to invest in infrastructure, managing the workforce and offering training to new employees.

Increasing customer service providers and growth in data traffic can enhance the growth of call center outsourcing market. Thus, use of robotic process automation and cloud computing service in call centers will drive the growth of call center outsourcing market. However, low employee engagement, growing security concerns and limitations of outsourcing call center operations may hamper the growth of call center outsourcing market.

In terms of revenue, global call center outsourcing market in 2018 stood at USD XX million and is expected to reach USD XX million by 2026 growing at a CAGR of 7.60% from 2019 to 2026.

On the basis of type, call center outsourcing can be segmented as service and solution. Service accounted for largest share of total revenue generated because call center services are used by many organizations to resolve customer’s query and provide customer satisfaction.

Major applications of call center outsourcing can be classified as banking, financial services, and insurance (BFSI), healthcare, manufacturing, IT & telecommunication, retail and others. The demand of Call Center Outsourcing is highest from Banking, Financial Services, and Insurance (BFSI) because BFSI sector has many customers who need information regarding their accounts, financial status of their insurance and default transactions; company provide this information to the customers via call centers in much secure and safety manner.

Region wise, global call center outsourcing market can be segmented into North America, Europe, Asia Pacific, Latin America, Middle East and Africa. North America held major share in the market for call center outsourcing along with that Europe and Asia Pacific is also having maximum share in the call center outsourcing market.

Some of the global major players operating in the call center outsourcing market include: Xerox Corp. (Conduent), IBM Global Services, Accenture, Infosys, Five9 Inc. and Others.

The Call Center Outsourcing Market is segmented as follows:

Global Call Center Outsourcing Market: Product analysis
  • Service
  • Solution
Global Call Center Outsourcing Market: Application analysis
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Manufacturing
  • IT & Telecommunication
  • Retail
  • Others
Global Call Center Outsourcing Market: Region analysis
  • North America (U.S., Canada, Mexico)
  • Europe (U.K., France, Germany, Spain, Italy and Rest of Europe)
  • Asia Pacific (China, Japan, South Korea, ASEAN, India, Rest of Asia Pacific)
  • Latin America (Brazil, Argentina, Colombia and Rest of L.A.)
  • Middle East and Africa (Turkey, GCC, UAE and South Africa Rest of Middle East)

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